PAYG Help Center

To start, tell us what you need help with

General questions

If you get a website designed (or design it yourself) you are going to be paying a monthly hosting fee anyway. In addition to expensive upfront costs that the others charge you still pay a monthly hosting fee of at least $50.00 per month for comparable performance, reliability, and speed. Martian Media includes all the services including website design, maintenance, and hosting in our affordable monthly fee.

It is estimated that 30,000 sites are hacked every day. With multiple, powerful firewalls between your data and outside threats, we update our system every day. We automatically block, scan for, and fix, hacking attempts on your site. Our guarantee is that we’ll do everything we can to ensure your site won’t get hacked. And if your site still gets hacked, we’ll fix it for free.

If you have an existing website we welcome your business! Although we do not transfer your existing website, we will build you a new website on the latest technology and as you already have the images and text prepared, your website build time will be shorter. We can transfer domain names and email hosting and we do this for you at no extra charge.

Yes! We can register a new domain name, or transfer and renew existing domain names.

Once your project has been started we aim to have the website built and live within 2 weeks. However a lot of the time this is determined by how promptly we receive images, graphics, website text, and answers to our questions.

There is no contract. You can cancel your account at any time.

There is no cancellation fee. If you cancel your account within the first 12 months and require a backup of the website and its files then a pay-out charge applies. The pay-out charge is the equivalent of the remaining months of the 12 month period. For example, if you have enjoyed 8 months of service but need to cancel and receive the website with its files, then the pay-out charge will be: 4 x monthly fee. There are no pro-rata refunds for cancellations made during the pre-paid month.

No. Backups are held on our system and are ready for use by Martian Media if they are ever needed.

After 12 months continuous service you are able to receive a copy of your website. Backups or Website file/database are not available within the first 12 months of service.

That’s fine. There are no minimum terms so you are able to have your website for as long or as short as you need. However you do not receive a copy of your website when you cancel, unless you have had the website for a 12 month period.

We aim to have the website live within 2 weeks. However if you need it sooner please ensure you have all your images and website text ready. The sooner you can send it through the quicker we can complete your website.

Website updates are defined as; Updating website copy (add/remove/change), Update new logo, Add/Remove new photos or images, changes to online forms, Adding/removing/updating products, and adding promotional banners. Examples of requests for updates that are not accepted include; Structural changes to website, a new website, custom functionality or custom changes. You may request additional functionality, such as a request to add a shopping cart when there previously was no cart, in which cases we reserve the right to provide an estimate for completion of the request or upgrade you to the appropriate plan.

Most simple changes are processed the same day or the next business day after the request was made. If your request is more complex and we require more time we will let you know.

Whilst we prefer if you use your own photos or images, we can either help find suitable ‘free to use’ images, or if you would like to use better quality images we can point you in the direction of well priced stock photography websites. Most of the time we will find and use free images without license restrictions, if you are happy with them, great! If not we will help you find suitable paid photos.

That is completely normal and something we battle with ourselves! As it is so common, we have guides to help you write great text for your website.

Most simple changes are processed the same day or the next business day afIf you have had your website with us for 12 months, you are able to get a new website designed for the price of a setup fee ($99.00)

We accept Credit Card payments (VISA/Mastercard) through our website or over the phone. We also accept direct debit. When your order has been confirmed we will send you an invoice that details payment instructions.

We deliver a single page site for you to promote from the get go. This can assist you to start sharing your business before we create your website. Your full website will take our team about two weeks to complete. You will need to provide content for your website and how quickly you can provide that content can determine the speed we can create your website.

Your requests to update your website keeps you relevant to your customers. This is a partnership; the greater you succeed, the more we can assist you. We want to make the process as simple and as easy as possible for you. We provide a one week turn around for any updates and changes. The speed at which changes can be made is determined on how much you want to change, so this estimate is the longest we will take to make changes.

At the point of payment, we will provide you with a page that can allow you to promote and build your business. You are able to update and change this whenever you want to as it is an automated system. Having the page can allow you to begin the promotion process and get you started on your adventure. Once the website is created users who click on the link will transfer people to your new website, so you can start promoting yourself.

If you’ve been building a brand for your business through your website, stating a website from scratch is not an option. Transferring your existing website is easy and we can have you up and running when you provide your website. Your website can be transferred with minimal downtime, allowing your business to run through the transmission.

We want you to have the greatest amount of flexibility and opportunity as possible. That is why we allow you to cancel whenever you like. There is no contract or obligation to stay with us. Pay the remainder of the month and you are free to move on.

We always have your website in our database. We have that version uploaded to the servers that run your website. We are able to quickly fix any issues that may happen serverside.

A website is a portal through which your clients view your business, it needs to embody and reflect your business. You should be providing images for your website. There are many different companies who provide stock images that can fit your needs. As your website is this portal and may be the first clipse into your business, what people read is their first impression of your business.

There are many circumstances that may arise as your website is running. With our trusted server provided surprise issues are a rarity. However, with our e-commerce platforms we supply support if you require it and our experienced team will assist you to resolve your issues at $55 an hour rate. Cancelation does carry a disconnection fee, involving a couple of hours from our team at the above price. Early disconnection carries an additional fee.

We take security very seriously. All options hold the highest level of security available. Allowing your business to run without any fault. Keeping your website working as hard as you do.

1300 995 737

Message us